Email Integration
What it is
The Email Integration lets you trigger a thanks.io mail send by sending a specially formatted email to a dedicated thanks.io address. No API or code required - any system that can send email can trigger a send.
How to use it
- Compose an email to send@thanks.io from the email address you used to sign up. If you need to send from a different address, contact support to have it added to your account.
- Put the recipient's name, street, city, state, and zip in the Subject line, separated by commas. For example:
John Smith, 123 Main St, Springfield, IL, 62701 - Enter your postcard handwritten message content in the body. Delete any email signatures you have set up.
Sending options
Default card
Set a card design as your default by hovering over it in Image Templates and clicking the star icon. A green confirmation message will appear. All sends via email will use this design unless you specify a card ID.
Send a specific card
To send a specific design, hover over it in Image Templates and click the magnifying glass icon to reveal its Card ID Email. It looks like send+12345@thanks.io. Use this address in the To: field instead of the generic send@thanks.io. You can save these card-specific addresses to your email address book for easy reuse.
Tips & best practices
- Send a test email first and confirm the order appears before automating in your CRM.
- Enable API Testing Mode while testing so no real mail ships.
Limits & gotchas
- Formatting errors cause sends to fail silently or be rejected.
- Email processing is near-real-time, not instantaneous.